Clear answers before you start with Feply.
Learn how Feply works, what plans include, and how service pros can keep replies fast, specific, and under control.
What does Feply do?
Feply helps service pros respond faster to new Thumbtack leads with connected job details, AI-generated first replies, and review controls.
Does Feply auto-send messages?
You control this per workspace. Review on demand does no background work. Dry-run automatically prepares eligible first-reply drafts but never sends them; a person chooses Approve & send or Reject. Autonomous mode sends immediately when its optional timer is off, or waits 30 seconds, 60 seconds, 90 seconds, 2 minutes, or 5 minutes when the timer is on. The default timer is 2 minutes.
Can Feply work beyond Thumbtack?
No, not yet. Feply is built for Thumbtack today, and support for additional platforms is planned in the future.
Do you store my platform password?
No. You approve the connection on Thumbtack's secure page. Feply never asks you to paste your Thumbtack password or connection credentials into the dashboard.
Can I cancel anytime?
Yes. Base plans and add-ons can be scheduled for cancellation from Billing, and access remains active until the end of the current billing cycle.
How does automation stay safe?
New workspaces start conservatively. Dry-run never sends automatically. Autonomous sending is limited to eligible first lead replies, can use an optional review timer, and is stopped by edit/regenerate timer resets, reject or pause cancellation, duplicate-send protection, role checks, and existing-reply checks. Thumbtack review responses remain manual.
What is the difference between dry-run and autonomous mode?
Dry-run is automation without automatic delivery: eligible first-reply drafts appear automatically, but a person must choose Approve & send or Reject. Autonomous mode sends immediately when its timer is off or after the selected review window. Regenerate asks the AI for a materially different approach using the prior draft and restarts any pending timer; rejecting or pausing cancels the send.
Do additional Team seats renew with my base plan?
Additional Team seats use their own monthly or yearly billing interval and may have a different renewal date from the base plan. Billing shows the seat quantity, cadence, and next renewal before you make a change.
What happens if I remove Team seats?
Feply schedules the seat reduction for the end of the affected seat cycle. There is no proration refund for the current cycle, and existing seat access stays active until that cycle ends.
Do I need the browser extension and the web app?
You only need the Feply web app for supported Thumbtack workflows. Feply connects directly to your Thumbtack Pro account and keeps leads, messages, photos, reviews, and supported replies up to date. Browser tooling is reserved for possible future platforms that cannot connect directly.
Can I use Feply on my phone?
Yes. The dashboard works on mobile and can be added to your phone's home screen for faster access. There is not an App Store or Play Store app yet.
How do mobile and desktop stay in sync?
Mobile and desktop load the same workspace, Thumbtack connection, conversations, templates, approvals, and activity. A desktop browser does not need to stay open for Feply to keep your connected Thumbtack work current.
Will Feply send lead notifications?
Yes. Workspace owners and admins can receive new-lead notifications so they can jump straight into the dashboard and review the project quickly.